General Terms and Conditions of Sale
General Terms and Conditions of Sale
The website accessible at www.legrandquartier.com (the “Site”) is owned and published by 15NANCY, a simplified joint-stock company (Société par actions simplifiée) with share capital of €2,590,000, whose registered office is located at 15 rue de Nancy, 75010 Paris, registered with the Paris Trade and Companies Register under number 529 341 430.
The Site presents the establishment “Le Grand Quartier”, operated by 15NANCY (the “Hotel”), and enables users to book rooms at the Hotel and other services offered by the establishment.
These General Terms and Conditions of Sale (the “General Terms and Conditions”) apply to bookings of rooms and additional services at the Hotel.
Any booking made through the Site requires the prior consultation and full and unconditional acceptance of these General Terms and Conditions, as well as the specific conditions applicable to the booked offer, as expressly stated in the description of the selected rate at the time of booking. No booking may be made without such acceptance.
The Client declares that they have obtained from 15NANCY all the information required on the Site.
The Client may save and print these General Terms and Conditions using the standard functions of their browser or computer.
The Site notably provides the following information:
The legal notice allowing precise identification of 15NANCY and indicating its company name, business address, email address, telephone number, registered office, individual VAT identification number, registration details relating to travel agents and other tourism operators and, where different, the address of the establishment responsible for the offer;
The essential characteristics of the accommodation offered (the Hotel information page may be consulted during the booking process);
The additional services offered (applicable only on the Site);
Prices;
Payment terms;
These General Terms and Conditions and the conditions applicable to the booked rate;
The validity period of the offer and its price;
The minimum duration of the proposed contract, where applicable;
Accepted methods of payment.
The essential characteristics of the accommodation offered, prices and accommodation availability dates are presented on the Hotel information page during the booking process.
Prior to ordering the services, the Client declares that the booking is being made for their personal needs. As a consumer, the Client benefits from specific rights which may not apply where the services booked are intended for purposes falling within their commercial, industrial, craft, professional or agricultural activities.
All information available on the Site is provided in both French and English.
The Client declares that they are of legal age and have full legal capacity to enter into obligations under these General Terms and Conditions.
For the purposes of these General Terms and Conditions, the following terms shall have the meanings set out below:
“Acknowledgement of Receipt”:
Email sent by the Site to the Client confirming the booking as defined below.
“Booking Confirmation”:
An electronic document summarising the characteristics of the services booked online by the Client and in connection with which the Client may have entered their bank card details for the purposes of prepayment or guarantee. Receipt of the Booking Confirmation has the effect of contractually binding the Client.
“Client”:
Any adult individual acting for personal or professional purposes unrelated to the hotel business.
“Consumer”:
Any individual acting for purposes outside their commercial, industrial, craft or professional activities.
“Email”:
Any message in the form of text, voice, sound or image sent over a public communications network and stored on a network server or in the recipient's terminal equipment until retrieved by the recipient.
“Booking Request”:
A request to book Hotel rooms made online by the Client.
“Partners”:
Service providers accessible through the Site, including tour operators, car rental companies and train or airline ticket providers.
“Booking”:
A booking of Hotel rooms made through the electronic booking form available on the Site.
“Service”:
Accommodation in Hotel rooms and associated services, the essential characteristics of which are presented on the Site.
These General Terms and Conditions define the rights and obligations of the parties in connection with the remote booking of services offered by 15NANCY through its Site.
They govern all stages required to make and manage the Booking between the contracting parties.
The Client acknowledges having read and accepted these General Terms and Conditions and the conditions applicable to the booked rate available on the Site.
These General Terms and Conditions apply to all Bookings concluded online through the Site.
These General Terms and Conditions shall apply for as long as the Services remain available on the Site.
15NANCY reserves the right, without prior notice, to temporarily or permanently close access to its Site.
Bookings for Services are made using the electronic booking form available on the Site.
The Client selects the Services presented on the Site.
The Client acknowledges having reviewed the nature, purpose and booking conditions of the Services available on the Site and having requested and obtained the necessary and/or additional information required to make their Booking with full knowledge of the relevant circumstances.
The Client may book a maximum of ten (10) rooms per booking through the Site for individual and personal purposes. For bookings of more than ten (10) rooms, the Hotel reserves the right to contact the person making the booking and establish new booking conditions between the parties.
For business groups, meetings, seminars, etc., the Hotel must be contacted directly.
Room occupancy is limited to the number of guests indicated at the time of booking on the Site. The Hotel's child policy applies to children under 12 years of age.
The Client is solely responsible for selecting the Services and ensuring that they meet their needs. Consequently, 15NANCY may not be held liable in this respect.
The Booking shall be deemed accepted by the Client upon completion of the booking process.
Bookings made by the Client are completed using the electronic booking form available online through the Site.
The Booking shall be deemed confirmed and the contract with the Hotel concluded upon 15NANCY's acknowledgement of receipt of the Client's Booking Request.
Prior to making any Booking, the Client undertakes to provide the information requested in the booking form or Booking Request.
The Client certifies that the information provided is true and accurate.
The booking procedure notably comprises the following stages:
Step 1: selection of the date, room category, rate and number of rooms.
Step 2: selection, where applicable, of one or more additional Services (applicable only on the Site).
Step 3: review of the Booking details, total price and applicable terms and conditions of sale, and any necessary adjustments to the selection (room, rate, additional services).
Step 4: provision of the Client's contact details.
Step 5: redirection to a secure website where the Client enters the details of a bank card that will remain valid at the time of the Client's stay at the Hotel, in order to guarantee the Booking and pay for the stay when due or to make a prepayment.
Step 6: review and acceptance of these General Terms and Conditions and the conditions applicable to the booked rate before confirming the Booking.
Step 7: confirmation of the Booking Request by the Client. Following confirmation, the Client is informed whether the Booking Request has been successfully processed or whether the transaction has failed.
Step 8: where the Booking Request has been successfully processed, the Site acknowledges receipt of the Booking by sending an Acknowledgement of Receipt, at which point the contract between the Client and the Hotel shall be deemed concluded.
To contact Customer Service, the Client may write to:
Le Grand Quartier
15 rue de Nancy
75010 Paris
France
or send an email to: bonjour@legrandquartier.com.
The Client is reminded that, pursuant to Article L.221-28 of the French Consumer Code, they do not benefit from the right of withdrawal provided for under Article L.221-18 of the French Consumer Code.
The conditions applicable to the booked rate specify the terms governing cancellation and/or modification of the Booking. Any late cancellation shall result in the amount specified under the conditions applicable to the booked rate being charged as a fixed cancellation fee to the bank account associated with the bank card details provided by the Client at the time of Booking.
Bookings involving prepayment may not be modified and/or cancelled. Amounts paid in advance shall not be refunded. This condition shall be expressly stated in the applicable rate conditions.
Where permitted under the conditions applicable to the booked rate, the Booking may be cancelled directly using the link provided by email in the Booking Confirmation.
In the event that the Client interrupts their stay, the full agreed price shall remain payable and no refund shall be granted.
All Bookings are made in the Client's name and may under no circumstances be transferred to a third party, whether free of charge or for consideration.
In accordance with French regulations, the Client may be asked upon arrival at the Hotel to complete a registration form (“fiche de police”). For this purpose, the Client may be required to present identification so that the Hotel can determine whether the form must be completed.
Pets are welcome at the Hotel provided they are kept on a lead or in a carrier in the Hotel's common areas. For hygiene reasons, pets are not permitted in dining areas. Pets are permitted in certain room categories (see the Hotel information page).
The Client agrees and undertakes to use the room responsibly and with due care. The Client must respect the peaceful nature of the premises and use them for their intended purpose. The Client undertakes to return the accommodation in good condition.
Any damage caused to the room, Hotel equipment or common areas may result in penalties or additional charges.
Any behaviour contrary to public decency or public order may result in the Hotel requesting that the Client leave the establishment without compensation and/or refund where payment has already been made. Where no payment has yet been made, the Client shall pay the price of the nights already consumed before leaving the establishment.
The Hotel provides Clients with free Wi-Fi internet access. The Client undertakes not to use the IT resources made available by the Hotel for the reproduction, representation, provision or communication to the public of works or material protected by copyright or related rights, including texts, images, photographs, musical works, audiovisual works, software and video games, without the authorisation of the relevant rights holders where such authorisation is required under Books I and II of the French Intellectual Property Code.
Failure to comply with these obligations may expose the Client to prosecution for copyright infringement under Article L.335-3 of the French Intellectual Property Code, punishable by a fine of €300,000 and three years' imprisonment.
The Client must also comply with the security policy of the Hotel's internet service provider, including rules concerning the use of security measures implemented to prevent unlawful use of IT resources, and refrain from any action that could undermine the effectiveness of such measures.
Smoking policy: In accordance with the French anti-smoking legislation of 15 November 2006, smoking and vaping are prohibited inside the Hotel. Ashtrays are available in designated outdoor smoking areas. If cigarette smoke or electronic cigarette vapour is detected in the room, a charge of €150 will be debited from the registered credit card.
The Hotel cannot be held responsible for the theft, damage or loss of personal belongings. A safe is provided in the Client's room. If an item is left behind, it is the Client's responsibility to arrange for its collection.
Minors remain under the Client's responsibility both in the rooms and in common areas. No minor may occupy a room without an adult being present.
Unless expressly stated otherwise, the Client may check in from 3:00 p.m. on the scheduled arrival date and must vacate the room before 12:00 noon on the scheduled departure date. Failure to do so may result in an additional night's accommodation being charged.
More generally, the Client undertakes to comply with the Hotel's internal rules and regulations.
Photographs displayed on the Site are not contractually binding. Although every effort is made to ensure that the photographs, graphic representations and texts illustrating the Hotel provide as accurate a representation of the Services as possible, variations may occur, particularly regarding room size or layout, furniture arrangement, colours, changes in furniture or possible renovations.
Consequently, the Client may not make a claim in this respect unless the differences concerned are substantial.
15NANCY shall not be held liable for the non-performance or improper performance of a Booking in cases of force majeure, acts attributable to the Client, or acts of third parties, including but not limited to internet network unavailability, inability to access the website, external intrusion, computer viruses or prepayment not authorised by the cardholder's bank.
Hyperlinks may redirect users to websites other than the 15NANCY Site. 15NANCY accepts no responsibility for the content of such websites or the services they provide.
Any Booking or payment that is irregular, ineffective, incomplete or fraudulent for reasons attributable to the Client shall result in cancellation of the order at the Client's expense, without prejudice to any civil or criminal proceedings that may be brought against the Client.
Prices relating to the booking of Services are displayed before and during the Booking process.
Prices are stated per room for the selected number of guest(s) and date.
Prices are confirmed to the Client inclusive of all taxes (VAT included), in the Hotel's operating currency, and are valid only for the period indicated on the Site.
All Bookings, regardless of their origin, are payable in euros.
Unless otherwise stated on the Site, additional services are not included in the price.
Tourist tax is a local tax, the amount of which may change periodically. It must be paid by the Client to the Hotel, which subsequently remits it to the French Treasury. It is not included in the sale price displayed on the rates page, except in the case of online prepayment, where it may be included.
Prices include the VAT applicable on the date of the order. Any change in the applicable VAT rate shall automatically be reflected in the prices applicable on the invoicing date.
Any modification or introduction of new statutory or regulatory taxes imposed by the competent authorities shall automatically be reflected in the prices applicable on the invoicing date.
The Hotel shall indicate the total amount of the order when confirming the Client's Booking.
Certain promotional offers available online are sold exclusively online and are not available at the Hotel reception desk.
Depending on the type of rate selected by the Client when making the Booking, payment shall be made as follows:
Where the Booking requires prepayment, the full price must be paid by the Client at the time of Booking. In such cases, the amount due shall be debited directly from the bank account associated with the bank card details provided by the Client when making the Booking.
In all other cases, the Booking price shall be charged on the due date specified in the offer and no later than the Client's arrival at the Hotel, for the entire stay. The amount due shall be debited directly from the bank account associated with the bank card details provided by the Client when making the Booking.
For rates that have not been prepaid online, the Hotel shall request payment for the entire stay upon the Client's arrival.
Any extras and/or compensation due for damage or missing items/furniture may also be debited directly from the bank account associated with the bank card details provided by the Client when making the Booking.
Unless otherwise provided by special conditions or rates, the Client provides their bank card details as a guarantee for the Booking using a credit or private payment card (Visa, Mastercard, American Express, etc.), entering directly into the relevant field — through a secure SSL-encrypted system — the card number without spaces, its expiry date (the card must remain valid at the time of the stay), and the card security code where prepayment is made through the designated payment platform.
The Client must present at the Hotel the bank card used to guarantee the Booking or make the prepayment.
Payment shall be debited at the Hotel upon arrival, except where special conditions or rates provide for payment to be debited at the time of Booking (online prepayment applicable to certain rates). Such prepayment shall be considered a deposit (“arrhes”) under French law.
In the event of a no-show (a Booking that has not been cancelled where the Client fails to arrive), for a Booking guaranteed by bank card, the Hotel shall charge the Client, as a fixed cancellation fee, the amount of the first night to the bank card provided as a guarantee. Any additional nights included in the Booking shall be cancelled without charge unless otherwise stated in the conditions applicable to the booked rate.
15NANCY has selected a secure payment platform for online bank card payments. The validity of the Client's payment card is verified by the payment service provider.
A payment card may be refused for various reasons, including a stolen card, blocked card, exceeded spending limit or data-entry error. In the event of a problem, the Client must contact both their bank and the Hotel to confirm their Booking and method of payment.
If the Client books several rooms but prepayment is required for only one room, for example, the payment card used through the payment platform shall be used to pay for the room requiring prepayment, while the payment card details entered shall serve as a guarantee for the other rooms.
At the time of prepayment, the amount debited includes the accommodation price, taxes relating to the accommodation, taxes relating to food and beverage services, and any other additional services selected by the Client.
The Hotel may issue invoices/bills electronically.
For payment made at the Hotel, payment shall be made upon arrival by bank card (Visa, Mastercard, American Express) or cash. Cheques are not accepted.
On each personal data collection form, the Client is informed whether responses are mandatory or optional by means of an asterisk.
If information identified as mandatory is not provided, 15NANCY may be unable to register the Booking or manage the Client's complaints.
Personal data collected from the Client by 15NANCY is processed within the meaning of the amended French Data Protection Act of 6 January 1978 for the purposes of performing the Contract, managing Bookings, payments and invoicing, and sending information.
The Client's personal data is retained for the period necessary to provide the service and manage the commercial relationship and/or for the period necessary to enable 15NANCY to comply with its statutory and/or regulatory obligations.
Personal data collected from the Client must be communicated to third parties — including the operator of the booking platform and the company responsible for the secure payment website — in order for the Services to be provided.
Some of these third parties may be located abroad. They may use the data solely for these purposes. Such third parties have undertaken to implement all necessary security measures to guarantee the confidentiality of the Client's personal data.
15NANCY reserves the right to use the Client's personal data for its own marketing activities, including sending information about its products and services by email, unless the Client expressly objects when providing their personal data or subsequently by contacting Customer Service using the details provided above.
The Client has the right to access, modify, rectify, object to and request the deletion of personal data concerning them by contacting Customer Service using the contact details provided above.
The Booking process and browsing of the Site may involve the use of cookies. The Client may disable these cookies at any time through their browser settings.
Further information on these matters is available in the Hotel's Legal Notice and Privacy Policy.
In accordance with Article L.223-1 of the French Consumer Code, consumers who do not wish to receive telephone marketing calls may register free of charge on the telephone marketing opt-out list available at www.bloctel.gouv.fr.
The entry of the required bank details and the acceptance/confirmation of these General Terms and Conditions and the booking form or Booking Request constitute an electronic signature having the same legal value between the parties as a handwritten signature.
By mutual agreement, emails exchanged in connection with the performance of the contract shall have evidential value.
In the event of exceptional circumstances, the Hotel's inability to provide the booked room, or force majeure, the Hotel reserves the right, subject to the Client's prior agreement, to accommodate the Client, in whole or in part, in a hotel of an equivalent category offering services of a similar nature.
Any additional room cost, transportation between the two hotels and one telephone call shall be borne by the Hotel.
Force majeure means any event beyond the control of the parties that is both unforeseeable and unavoidable and prevents either the Client or the Hotel from performing all or part of their obligations under the contract. Events generally recognised as force majeure or unforeseen circumstances by French courts shall be considered as such.
Neither party shall be held liable to the other for failure to perform its obligations resulting from an event of force majeure. It is expressly agreed that force majeure shall suspend the performance of the parties' respective obligations and that each party shall bear the costs resulting therefrom.
Furthermore, where the Hotel is unable to operate in accordance with generally accepted hotel standards for reasons not attributable to the Hotel, including a delay in opening or failure to open the establishment, the Hotel may terminate the contract and shall refund the amounts received from the Client, excluding any other amounts or compensation of any nature whatsoever, which the Client expressly accepts.
Any complaint relating to a Booking or to the Hotel's non-performance or improper performance of the Services must, failing which the claim may be time-barred, be reported by registered letter with acknowledgement of receipt within eight (8) days following the Client's departure from the Hotel, to:
Le Grand Quartier
15 rue de Nancy
75010 Paris
France
The Hotel may also be contacted by email at: bonjour@legrandquartier.com.
In the event of a dispute between the professional and the Consumer, the parties shall endeavour to reach an amicable solution.
If no amicable agreement can be reached, the Consumer may refer the matter free of charge to the consumer mediator to which the professional is affiliated, namely AVENIR CONSO, within one year of the written complaint sent to the professional.
The Consumer may contact the mediator:
by completing the relevant form on the AVENIR CONSO website: www.avenir-conso.com;
or by post at: AVENIR CONSO, 197 Boulevard Saint-Germain, 75007 Paris, France.
If the dispute cannot be settled amicably, it is recalled that, pursuant to Article R.631-3 of the French Consumer Code, the Consumer may bring proceedings before one of the courts having territorial jurisdiction under the French Code of Civil Procedure, or before the court having jurisdiction over the place where the Consumer resided at the time the contract was concluded or when the harmful event occurred.
These General Terms and Conditions are governed by French law.
These General Terms and Conditions, including the PRIVACY POLICY, LEGAL NOTICE, COOKIE POLICY, as well as the Booking Confirmation stating, among other things, the applicable rate and, where relevant, the specific conditions associated with the selected rate, constitute the entire agreement entered into between the Client and 15NANCY concerning the Booking made through the Site and supersede all previous general terms and conditions of sale.
These General Terms and Conditions may be amended and/or supplemented by 15NANCY.
In such case, the new version of the General Terms and Conditions shall be published online by 15NANCY.
In all circumstances, the Client shall only be bound by the version of the General Terms and Conditions in force at the time the Client makes the Booking.
Last updated: 22 September 2026