This Privacy Policy defines and informs you of the manner in which 15NANCY (“we”, “us” or “our”) uses and protects the information that you may provide to us when using the website accessible at the following URL: www.legrandquartier.com (hereinafter the “Site”).
This Privacy Policy has been established in accordance with the General Data Protection Regulation (“GDPR”) of 25 May 2018 and the amended French Data Protection Act (Loi Informatique et Libertés) of 6 January 1978.
It may be amended or supplemented at any time by 15NANCY, in particular in order to comply with any legislative, regulatory, case-law or technological developments. In such case, the date of the update will be clearly indicated at the end of this Policy. Such amendments shall be binding upon Users as soon as they are published online.
The data controller, 15NANCY, is a simplified joint-stock company (société par actions simplifiée) with share capital of €2,590,000, whose registered office is located at 15 rue de Nancy, 75010 Paris, France, and which is registered with the Paris Trade and Companies Register under number 529 341 430.
When you browse our Site or book a stay or any other service at one of our establishments, we may ask you, as a customer, to provide certain personal information.
The personal data we may collect includes:
identity information (surname, first name, postal and email address, telephone number, title, date and place of birth, nationality, passport/identity card number, gender, dependent children, etc.);
your banking details and payment card information for transaction and booking purposes;
information concerning your allergies, illnesses and disabilities (in order to better prepare for your stay);
information obtained through the use of cookies and trackers;
browsing data and audience measurement data;
IP address, connection data, browser type and version, timestamps and other technical connection data;
data relating to your interactions with our electronic marketing communications (date and time the email was opened, links clicked, type of device and email software used), collected through tracking pixels;
images filmed and recorded as part of the surveillance system implemented within our establishment.
If you do not wish to provide the personal information requested, you may be unable to access certain parts of the Site or 15NANCY may be unable to respond to your requests. Whether the requested information is mandatory or optional, as well as any consequences of failing to provide it, will be specified when the relevant information is collected.
We process your personal data for the following purposes:
managing room bookings, accommodation requests and other services offered within our establishment;
managing your hotel stay;
managing your online purchases of products, gift vouchers and services offered by the establishment;
managing our relationship with you before, during and after your stay;
managing the sending of commercial and marketing offers;
measuring the audience and performance of our email campaigns (open and click statistics);
personalising the offers and content sent to you according to your habits;
conducting satisfaction surveys, studies and statistical analyses;
contacting you where necessary (for example, to respond to booking enquiries or inform you of changes relating to your stay);
managing requests concerning the exercise of your rights, complaints and disputes;
improving our services and optimising the user experience on the Site;
ensuring the surveillance of our establishment and the safety and security of persons and property;
complying with our legal obligations and applicable laws and regulations, and responding to lawful requests from competent law-enforcement authorities.
The legal bases for processing your data are as follows:
the performance of a contract to which the data subject is a party, or the implementation of pre-contractual measures taken at their request (booking and purchasing stays or other services, online purchases, etc.);
your consent to the processing of your personal data (in particular for sending commercial marketing emails, the use of cookies, and tracking the opening of our marketing communications through pixels);
the necessity of processing for the performance of the contract between you and us;
the necessity of processing in order to comply with a legal obligation to which we are subject (for example, due diligence obligations);
the necessity of processing for the purposes of our legitimate interests (for example, managing claims and complaints or ensuring surveillance of our establishment).
Your personal data may be disclosed to internal and external recipients. Such disclosure is carried out solely for the purpose of fulfilling your booking request and providing you with the best possible experience when using our services, or in order for us to comply with our legal obligations.
Personal data collected by 15NANCY is accessible to certain authorised employees, within the limits of their respective duties and in compliance with this Policy, where their involvement is necessary to enable you to benefit from the services provided by our establishment. These individuals will process your data only in accordance with our instructions and are subject to confidentiality obligations.
15NANCY informs you that it may use authorised service providers to facilitate the collection and processing of the data you have provided to us. These service providers may be located outside the European Union and may receive data collected through the various forms available on the Site. All third parties to whom we may transfer your data are required to ensure the security of your information and to use it solely for the purpose of providing the services they perform on our behalf.
15NANCY has ensured in advance that its service providers have implemented appropriate safeguards and comply with strict requirements concerning confidentiality, use and protection of data.
You can find information relating to the protection of personal data by our main processors and service providers below:
MEWS (our booking software provider): data transfers to the United States and Switzerland;
D-EDGE (our central reservation system provider): data transfers to the United States;
WORLDLINE (our online payment partner): data transfers to the United States;
EXPÉRIENCE (our CRM service provider);
GOOGLE WORKSPACE;
SKEAT (in-room Room Directory menu).
We retain your personal data only for as long as necessary for the purposes for which it is processed and in accordance with applicable legislation.
In particular, your personal data will be retained for commercial marketing purposes for a maximum period of three years from your most recent interaction with our services.
Under applicable personal data protection regulations, you have the right to:
exercise your right of access in order to obtain information about the personal data concerning you and the processing of such data;
request the rectification of your data if it is inaccurate, or request that incomplete data be completed;
obtain the erasure of your data;
obtain restriction of the processing of your personal data;
object at any time, on legitimate grounds, to the processing of your personal data, including profiling;
withdraw your consent to the processing of your personal data at any time;
request the portability of your data;
provide instructions concerning the handling of your personal data after your death.
To exercise your rights, please contact us by email at: bonjour@legrandquartier.com.
You also have the right to lodge a complaint with the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés – CNIL – www.cnil.fr).
We take the appropriate and necessary technical and organisational measures to protect your personal data against unlawful or accidental destruction, manipulation, loss, disclosure or unauthorised access.
When you visit the Site, cookies are placed on your computer, mobile phone or tablet by the server of the website you are visiting. A cookie (or tracker) is a text file placed on your computer when you visit a website or view an advertisement. Its purpose is to collect information relating to your browsing activity and to provide services tailored to your device (computer, mobile phone or tablet) and your needs. Cookies are managed by your web browser.
The cookies used by this Site do not enable you to be identified. However, they record information relating to the User’s browsing activity on the Site. The information collected makes it possible to monitor the volume, type and configuration of traffic using the Site in order to improve its design and layout. It also enables us to improve your customer experience by sending personalised offers tailored to your needs.
To disable cookies, please click on the “Help” tab in your browser or consult the information provided with your browser software.
You can disable cookies as follows:
Select the “Tools” menu, then “Options”.
Click the “Privacy” icon.
Locate the “Cookies” menu and select your preferred options.
Select the “Tools” menu, then “Internet Options”.
Click the “Privacy” tab.
Select the desired level using the slider.
Click the wrench icon located in the browser toolbar.
Select “Settings”.
Click “Show advanced settings”.
In the “Privacy” section, click the “Content settings” button.
In the “Cookies” section, select your preferred options.
As part of our email campaigns (commercial marketing, newsletters, exclusive offers and invitations), we aim to send you communications that are genuinely relevant to you. To achieve this, we use a standard technology known as “tracking pixels”. A tracking pixel is an invisible image embedded in our marketing emails.
All electronic messages necessary for the performance of our contractual relationship — such as room booking confirmations, restaurant table or event confirmations, quotations and invoices, as well as practical information relating to your stay — are entirely free from tracking pixels. No data relating to the opening of these messages or your clicks is recorded.
Subject to your consent, this pixel enables us to determine whether you have opened our email, when you opened it and which links you clicked. This technical data is used exclusively to:
compile statistics on the performance of our campaigns (for example, identifying the topics that are of greatest interest to our customers);
personalise our future communications based on your interactions (for example, sending you offers relating to our restaurant or events if you have viewed those sections).
In accordance with the recommendations of the CNIL, activation of email open tracking is subject to your prior explicit consent.
If you consent: your interactions with our marketing emails will be analysed for the purposes described above.
If you refuse: you will continue to receive our news and offers (if you are subscribed), but no data relating to the opening of your emails or the links you click will be collected.
You may change your mind and withdraw your consent to email tracking at any time. To do so, simply click on the opt-out link provided at the bottom of all our marketing communications.
For the safety and security of persons and property, 15NANCY has implemented a video surveillance system in certain common areas of the establishment.
The video surveillance systems implemented in our hotel have received prior authorisation from the Paris Police Prefecture.
Last updated: 6 August 2026